Frequently Asked
Questions
Everything you need to know about the early bird offer, licensing, compatibility, and getting started.
Pricing & Licensing
How long does the early bird pricing last?
The $20 window is available during the v1.17.x launch period. Once it closes, the price moves to $75 permanently. Your license remains valid forever regardless of when you buy.
Is this a subscription?
No. One-time payment. You pay $20 once and own the license forever. No monthly fees, no renewal charges, no upsells. Ever.
Do I get fewer features at the early bird price?
No. Early bird is a pricing window, not a tier. You get every feature — memory, trimming, multi-user, dashboard, file retrieval, NLP extraction — the complete product.
Can I upgrade later if I miss the early bird?
There's nothing to upgrade — early bird and standard are the same product. If you miss the window, you'll pay $75 instead of $20 for the exact same license.
Do I get future updates?
Your license covers the v1.17.x release series. Major version updates may require a separate license, but the product you buy today is yours permanently.
Compatibility & Setup
What LLM backends are supported?
Any OpenAI-compatible API endpoint: llama.cpp, Ollama, vLLM, and hosted providers like OpenRouter. UPtrim sits between your chat UI and backend — it doesn't care what's behind the API.
What chat UIs work with this?
Open WebUI and SillyTavern have first-class support with automatic identity resolution. Any OpenAI-compatible client should work for basic functionality.
What platforms does it run on?
Windows, Linux, and macOS. Available as a standalone binary (PyInstaller-bundled) or run from source with Python 3.12/3.13.
How long does setup take?
Most operators are up and running in under 5 minutes. Download, point config.json at your LLM backend, connect your chat UI to the proxy endpoint, done.
Teams & Deployment
Can I use this for a team or shared deployment?
Yes. Multi-user isolation is a core feature. Each user gets their own memory space with strict identity boundaries. No memory bleed between users.
How does identity resolution work?
UPtrim reads identity headers from your chat UI (Open WebUI sends these automatically). It supports strict, required, and quarantine modes with optional HMAC signing for high-security deployments.
Can teams get custom rollout terms?
Yes. Use the contact page for enterprise rollout, volume licensing, or custom support requirements.
Support
What if I need help setting up?
The Help Center has setup guides, architecture diagrams, and configuration references. You can also reach us through the Contact page for direct support.
Is there a free trial?
The base proxy is available as a free download with core functionality. The license unlocks the full feature set including memory, multi-user isolation, and the dashboard.